Honcho Phone: The Importance Of Having A Landline For Your Business

While online channels still lead the avenue of communication in a tech savvy era, landline phone numbers play a crucial and tactical role in opening sales opportunities for small business. 65% of customers prefer to contact a business by phone, versus just 24% who prefer to fill out an online form because they feel they will receive faster and higher quality service when talking to a human. And we know most customers feel more comfortable calling a landline than a mobile. Plus, a landline makes even the smallest and newest business look established!

So as part of your Honcho subscription you are given your own exclusive business landline, personalised to your state or territory. When customers call they are immediately diverted to your mobile phone for answering. Honcho Phone protects your personal number while still allowing you to take business enquiries on the go. And like your logo, this number can be displayed across business cards, websites and signage to make your business look professional and trustworthy.

Honcho Phone is accessible through all Honcho subscriptions (Essentials, Growth and Limitless), with free minutes depending on which plan you choose. Watch this video for a short demonstration on how to set up Honcho Phone for your business.

Honcho Phone FAQs

How can I top up with more credit? You can top up your Honcho Phone with credit at any time. Simply select the “Phone” tab within your account and the amount you would like, you will be directed to a payment page.

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How do I activate the number? Once you have selected a phone number and completed your Honcho Phone application an email will be sent through with confirmation and steps to finalise the redirection of calls.


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Can I change my phone number? Yes, you will have the option to change your Honcho Phone number up to 5 times.  

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Can I choose my phone number? Certainly. You will select the state your business trades within, and will be shown 5 different phone number combinations.  If you don’t like any of the options you can shuffle the numbers until you find one that’s right for you.

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Can I cancel at any time? Yes, there are no lock in contracts. You can cancel at any time. Simply send us an email or phone our customer service line.


Can I have more than one phone number? No, currently you are only able to have one Honcho Phone phone number per each Honcho subscription. Please let us know if you will need more.

Can I change the phone number Honcho phone redirects to? Yes, you will be able to change the phone number at anytime within your account, or we can do this for you.

Am I notified if I am low on credit? Yes, you will receive notifications via text message and in your Honcho account.


Other benefits of Honcho phone

  • Your office phone is a business expense. When tax time rolls around, you can deduct 100% of the cost.
  • Honcho Phone provides privacy for your personal number.
  • A quality connection, many consumers and businesses feel there is no beating the quality of a traditional landline phone.
Honcho Team